Ordering Information
Guidelines & Policies
Our guiding policy, here at Nautical Luxuries, is to provide a live and knowledgeable person to assist you with any questions or special requests you may have. So, beyond the information provided below, please feel free to call or email us. We're "live" Monday through Friday, 8:00AM - 6:00PM Pacific time, by phone or email. Our toll-free number is (866) 601-4887. Email: Sales@NauticalLuxuries.com
Our Guarantee
We guarantee your satisfaction with every item on the NauticalLuxuries.com Website. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Nautical Luxuries for a replacement or refund. In the event that you need to return or exchange an item, each shipment we send you includes instructions for returning merchandise.
Product Pricing and Payment Policy
The prices displayed on this Web site are quoted in U.S. currency. Prices are subject to change at any time.
Sales tax is automatically applied to all orders shipped within the state of California.
Nautical Luxuries accepts the following payment options:
VISA and MasterCard, PayPal, Check, (Personal, Business or Cashier's), and Money Orders.
GIFT CERTIFICATES
Gift Certificates may be redeemed online, by phone, or by mail. When redeeming your Gift Certificate online, please include the Authorization Code in the Special Instructions box in your shopping cart.
ORDER & SHIPPING CONFIRMATIONS
An email confirmation of your order is automatically sent to the email address provided in your order, at the time your order is placed. Since spam blockers can prevent these automatic confirmations from getting through, you may not receive your order confirmation. A second automatic email confirmation of shipment is sent to you by UPS, including the package tracking number. Since these emails too, are often stopped by spam blockers, please feel free to contact us at any time, to check on the status of your order.
BACKORDERED ITEMS
If an item is on backorder and will not ship within 3-5 business days, we will notify you by email. Your credit card is not billed until the order is ready to ship. If multiple items are ordered, a partial shipment may be sent, identifying any items on backorder. There is no additional shipping charge for backordered items shipped separately.
Returns
To return or exchange merchandise, please enclose your packing slip (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid.
Items must be returned in their original condition, with adequate packaging to prevent damage during return shipping. Refunds will be issued to the original form of payment, unless otherwise requested. Should you have any questions concerning a return, please contact us.
Shipping Policy
In-stock items are shipped within 1-3 business days of your order. Orders are shipped via UPS Ground, (PO Box shipments are sent via US Priority Mail). From California, delivery times will vary from 1-8 days, depending upon the delivery location. Please contact Customer Service, or note in the Special Instructions box on your shopping cart, if express service is desired. A Customer Service Representative will call or email you with express shipping options and costs for your approval, prior to completing the processing of your order.
Shipping costs for orders placed online are calculated automatically based on your merchandise order total. In some cases, such as small jewelry items, the shipping amount you will actually be billed, will be less than what is indicated on the Website. To confirm an exact shipping cost, contact Customer Service via email : sales@nauticalluxuries.com, or by phone (866) 601-4887.
| UPS Shipping Prices | |
|---|---|
| Order Sub-Total | Shipping |
| $0 - $50 | $10.50 |
| $55.01 - $100 | $14.50 |
| $100.01 - $200 | $20.50 |
| $200.01 - $250 | $26.50 |
| $250.01 - $300 | $32.50 |
| $300.01 - $350 | $36.50 |
| $350.01 - $400 | $42.50 |
| Over $400 | 10% subtotal |
We regularly ship orders to Canada, the Caribbean, Australia, New Zealand and Western Europe. A Customer Service Representative will email you with shipping costs to international locations, upon request. Any import duty, taxes and levies imposed on imported goods are the responsibility of the customer.
For shipments to multiple addresses, please contact one of our Customer Service Representatives at 1-866-601-4887 and we will gladly handle your order request.
Product Display
We have made every effort to display the products featured on NauticalLuxuries.com as accurately as possible. However, the colors we use- as well as the display and color capabilities of your particular computer monitor- will greatly affect the colors you actually see on the screen. Nautical Luxuries cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor’s display of any color, texture or detail of actual merchandise will be accurate.
Site Changes & Errors
Our goal is to keep this Website fresh and exciting so that you’ll want to come back often. We’re constantly refreshing NauticalLuxuries.com — adding merchandise as new items come our way, and deleting merchandise as limited supplies are exhausted.
We cannot guarantee that something you saw on a previous visit to NauticalLuxuries.com will still be present on our Web site when you visit again. We reserve the right to make changes to this Website without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we’ll make every effort to fulfill your requests whenever possible.
We endeavor to present the most accurate and reliable information on our Website at all times. However, there may be occasions when some of the information featured on NauticalLuxuries.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. We reserve the right to amend errors or to update product information at any time without prior notice.
